Tenant Information and Resources
Weāre here to make your rental experience as smooth and convenient as possible. Use this page to access important tenant tools, helpful resources, and answers to common questions.
Tenant Resources
The Resident Center is a one-stop shop full of services such as ePay, Rent Reporting, Renters Insurance, Maintenance Requests, and more, designed to enhance your resident experience.
These videos will walk you through the aforementioned services and other key features of the Resident Center, including updating your contact information, finding your lease information, viewing announcements, and accessing important documents.
Stay connected 24/7
Online and through the mobile app
Various information
Maintenance requests
Use the Resident Center app, email help@soprispm.com or call our 24 hour maintenance/emergency hotline 970-499-2978
Applications
Payment portal
Utility & Trash Service Links by City
Use the links below to start service, stop service, or access billing pages.
Glenwood Springs
Carbondale
Basalt
Snowmass
Aspen
Frequently asked questions
How do I apply?
You can find our application here.
How do I pay rent?
Once the lease has been signed, we will send you an invitation via email to sign up with the Resident Center which can be accessed from our homepage at the Tenant Login button or by going to www.residentcenter.com Once there, you will be able see your transaction history, make payments, and set up automatic payments. Please contact us if you have any trouble logging in.
Can I pay rent on my phone / is there an app?
How do I send a maintenance request?
The best way to send a maintenance request is through the Resident Center app on your phone.
Tap the + button, select Create Request, and follow the prompts.
Please attach photos of the issue to help us address it more quickly.
If itās an appliance, include a pic of the make/model/serial number sticker.
Alternatively, you can send an email to help@soprispm.com or call our maintenance line at 970-949-2978 which is open 24 hours 7 days a week.
Do you offer renterās insurance?
Renterās insurance can easily be purchased inside the Residence Center. Click on Resident Services > Renters Insurance. Policies average $20-$30 per month. If you have your own policy, you can also upload a proof of insurance here.
When will I get my security deposit back?
In Colorado, landlords are required to return a security deposit or provide an itemized statement of deductions within one month of the lease ending or the property being surrendered. If your lease agreement specifically states a longer period, it can be extended up to a maximum of 60 days. If there are no damages or repairs to the unit, we typically return it much quicker.
When can I renew my lease?
We will contact you 60-30 days before your lease ends to offer you a renewal or make plans for move-out. There are certain circumstances in which we may not be able to renew a lease, but the majority of our leases get renewed. If you decide you wonāt be renewing the lease agreement, make sure you send us a notice to vacate within the appropriate amount of time.
Can I break my lease?
Please contact us at help@soprispm.com to discuss your options.